CSST - frequently asked questions
What do I do if I have recently been assessed by CNESST and have been provided a CSST rate for the first time?
Contact your Customer Support Team to obtain the paperwork for Dayforce to set up CSST for your payroll. Once received, complete and return the form with your payroll number clearly identified along with your official CNESST notice.
How should I notify Dayforce if I have been provided with a revisited CSST rate during the year?
Scan and email your official CNESST notice with your payroll number clearly identified.
Should I request a recalculation for the change in rate?
No recalculation is required. CNESST considers the previous rate and any adjustment required will be made with the CSST reconciliation after year end.
What happens if I request a CSST recalculation?
The recalculation generates a lump sum amount that appears on the payroll reports. For remitters, Dayforce will remit this value with the next available remittance date based on your remittance frequency. To accelerate the remittance, contact your Customer Support Team. Written authorization is required.
What is my rate for CSST based on?
Your previous year's wages, the classification of your business, the past claims to CNESST from your business, and other risk factors that CNESST assesses.
What are my options if CNESST requests a breakdown per remitting frequency for my CSST payments?
Refer to your payroll registers (paper or online) and provide the breakdown to CNESST.
If necessary, you can request that Dayforce provide a breakdown report for you. Service fees apply.
What do I do if an employee is CSST exempt in error?
Change the employee to non-exempt. Go to the Employee Profile page. In the Taxation section, amend the employee plan selection for the Provincial Safety Plan titled Quebec CSST. A manual adjustment to CNESST before the end of the calendar year may be required to remit missed premiums. If you require assistance, contact your Customer Support Team.
What do I do if an employee should be CSST exempt, but is not?
Change the employee to exempt. Go to the Employee Profile page. In the Taxation section, amend the employee plan selection for the Provincial Safety Plan titled Quebec CSST. You, as the employer, will get a refund at the end of the year with your CNESST summary report.
Does my last CSST rate count for the whole year?
No. CNESST considers your previous rate.
Why might I get a revised CSST rate for the previous year?
After filing your Relevé 1 Summary report to Revenu Quebec, CNESST might revise your rate from the previous year based on actual salaries or wages reported for the assessed year. There is usually a 30-day period without penalty for any adjustments.