Add Self Service user accounts
When Powerpay Self Service is enabled for your payroll, employee users accounts must be created to grant users access to Powerpay Self Service.
When you assign a Self Service User Account to an employee, you assign the employee a unique username.
When a new employee is added to your Powerpay Self Service account, a welcome email is sent to the employee with a link (valid for 10 days) to access Powerpay Self Service.
To finish the new employee setup, the employee must complete the process of creating a password.
Important: The Employee Number is required to complete the initial logon process. You must provide this number to your new employee for them to successfully complete the process. For a list of your employees set up with Self Service accounts, their usernames, and their employee numbers, go to the User Accounts page.
in Powerpay.
Note: If the link expires before the employee has set up their Self Service account you must resend the welcome email to the employee to generate a new link. For instructions to resend the welcome email, click here.
Note: Powerpay Self Service account can only be created for active employees, which excludes employees with a pending status change.
Tasks
Create an individual Self Service Account
Note: Available on Regular and Extra payroll runs.
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Employee e-mail addresses are required to add user accounts. Before proceeding, verify / add employees' e-mail addresses in the Contact Information section on the Employee Profile page.
- Open the User Maintenance page.
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Select an 'active' employee for whom to create the account from the Employee List.
If the employee’s email address is missing, or if the selected employee is not an 'active' employee, Powerpay displays a warning message.
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Enter a unique Username for the employee’s Self Service account or click Auto Generate.
The Username must include at least 6 characters.
Tip: You can select the default format for Powerpay Self Service User names created by the Auto-Generate process on the Self Service Options page.
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Click Create.
A welcome email is sent to the employee with a link (valid for 10 days) to access Powerpay Self Service.
Important: The Employee Number is required to complete the initial logon process. You must provide this number to your new employee for them to successfully complete the process. For a list of your employees set up with Self Service accounts, their usernames, and their employee numbers, go to the User Accounts page. in Powerpay.
Create Self Service user accounts for a group of employees
- Employee e-mail addresses are required to add user accounts. Before proceeding, verify / add employees' e-mail addresses in the Contact Information section on the Employee Profile page.
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Open the Multiple User Create page.
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Review the Self Service Account Validation Messages section for employees without e-mail addresses.
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(optional) To add an e-mail address for the employee, click the E-mail is blank link. (only available with an open pay period).
- The Employee Profile page opens. Add an e-mail account for the employee.
- Click Save.
- Click the Multiple User Create link to return to the Multiple User Create page.
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In the Employee List section, select the employees for whom to create accounts from the Employees without Accounts list and click the > button to move them to the Create Accounts list.
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Click Create.
An account is created for the selected employees and the employees appear in the Employees with Accounts section.
A welcome email is sent to the employee with a link (valid for 10 days) to access Powerpay Self Service.
Important: The Employee Number is required to complete the initial logon process. You must provide this number to your new employee for them to successfully complete the process. For a list of your employees set up with Self Service accounts, their usernames, and their employee numbers, go to the User Accounts page. in Powerpay.