Stop payment on an employee's deposit or cheque

If a payment to an employee is incorrect and you have submitted your payroll, you can stop the payment.

Note: Stop Payments on direct deposits must be phoned in before noon (Central Time) one day before the Cheque Date. Stop Payments on cheques can be made any time as long as the cheque is not cashed. For your own security, the cheque should be in your possession before making the stop payment.

In the event that you should need to cancel an entire payroll, please contact your Customer Support Team for assistance.

Service fees apply for each successful stop payment and any re-issued cheques. There is no additional charge to have a credit issued with your next payroll or a credit to your bank account.

Note:

  • The year-to-date totals for an employee's wages are not affected by a stop payment or a reject notice for an EFT/cheque. If you require the payment to be reversed from their history, a reversal adjustment must be processed.

  • Employees subscribed to Self Service will not receive pay statement information for successful stop payments.

Tasks

Go to the Payroll Reports page.Closed From the Reports menu, select Payroll Reports.

The IVR phone number and your Stop/ Recall number appear on the Funds Summary in the Standard Reports Package and on the Payroll Reports Cover Page.

The payment amount and the sequence number of the cheque or direct deposit (EFT) is found on the Payroll Register report in the Standard Reports Package.

  1. Call the toll-free number 1-800-667-STOP (7867) and follow the voice instructions.

  2. When requested, provide the Stop Recall Number, Payment Sequence Number, and the Net Amount.

  3. The IVR system will ask you to select whether you would like:

    • Option 1: A refund issued to your company. If Dayforce has your banking information on file, Dayforce will deposit the refund to your Company's bank account. If Dayforce does not have your banking information, a cheque will be mailed to your business address. Allow 5 to 10 business days to receive the cheque.

    • Option 2: A refund cheque issued to the original payee. Dayforce's Trust department will issue a replacement cheque to the original payee, and mail it to your business address. This process can take up to 10 business days.

    • Option 3: A credit to your next payroll run. We will apply a credit to your next payroll run, reducing the amount you owe us.

    Note: We cannot apply the credit to a payroll that has already been processed.

    Tip: Permanent options can be applied on a payroll number basis for future stop payments. Contact your Customer Support Team to select one of the following: All stops as an EFT credit to your bank account, All stops as a cheque payable to your Company, All stops as credits applied to your next payroll run.

  4. If the stop is successful, a confirmation number will be provided. Keep this number for future reference. Once a confirmation number is provided, the stop payment cannot be reversed.

    If the stop is unsuccessful, the system will indicate that the item you are attempting to stop is not outstanding. Either the payment has been deposited, the information entered is incorrect, or the item has already been stopped.

  5. If the original payment was incorrect, reverse the original payment using the Reversal pageClosed. From the Payroll menu, select Adjustments > Reversal.. The page contains additional detailed instructions.

  6. If additional stops are required, they can be entered on the same phone call.

    Tip: In order to move faster, press #1 to skip the messages and to move onto the next option.

Confirmation of the Stop Payment will display on next payroll run on the Fund Summary report.