Employee has values in an incorrect tax form box

To troubleshoot this issue:

• Review your final payroll register to confirm if the amount is recorded to an incorrect code. If so, create a Year-end run to enter the adjustment.

• Review the Earnings Matrix or the Deduction\Benefit Matrix. This report displays each code and the box values are directed to on the tax form.

  • If tax forms were requested, open the most recent Tax Forms Package. Go to the Year-End Reports page. From the Reports menu, select Year-End Reports.

  • If tax forms were not requested, open Additional Reports from the last pay of the year.  Go to the Payroll Reports page. From the Reports menu, select Payroll Reports.

  To request a change, email your Customer Support Team with the following information:

  • The Earning, Deduction or Benefit description (as provided on the report)

  • The correct box to direct the values to

  • The tax year(s) this change applies to

  • If you would like Dayforce to process a Year -end run once the correction is entered or if you will initiate the Year-end run

  Email your request to [email protected].

  Your Customer Support Team will notify you by email when the request is completed.