Interactive Voice Response (IVR) Service for Account Management Functions

How it works

  1. Dial 1-800-667-STOP [7867].

  2. Select your language of choice.

  3. Select (2) Account Management Functions.

  4. You will be prompted for 3 pieces of information to validate authorized access:

    • Your branch ID

    • Payroll ID

    • PIN (default PIN if not changed by you)

  5. If successful, you will be asked to provide the reason for your call:

    • Payroll Totals. Once your file has been processed, this option will provide the totals for the most recent payroll.

    • Transmission Status. You will be able to confirm the date and time of the last file Dayforce received for your account. You are also able to check the previous transmission status.

      Note: Once you have sent your payroll file, you can confirm receipt of your payroll transmission within 35 minutes.

    • Change your password. For first time users, or if your password has been reset, option 3 will allow you to change your PIN on your payroll account for IVR.

      Note: At year-end, tax form processing is inserted as option 3. You will use this to request production of your tax forms as well as check the processing status.

Important:

  • Your IVR access information should be kept in a secure location to which only those individuals who are authorized to use the IVR service have access.

  • We strongly recommend that new users, on their first use of the IVR service, change the PIN to ensure greater confidentiality.

  • For a forgotten PIN number, contact your Service Delivery Team to reset the PIN number.

  • Should you misplace your IVR access information, or need a PIN number reset, contact your Service Delivery Team.