ROE SAT not received by Service Canada - Troubleshooting

If Service Canada advises they did not receive an ROE, confirm if the ROE generated with the production run the ROE was requested.

Tasks

  1. Go to the Payroll Reports page.Closed From the Reports menu, select Payroll Reports.

  2. Open the ROE form section and review the Payroll Run on which the ROE was requested.

  3. Search for the employee in question.

    If an ROE does not display, see ROE not produced - Troubleshooting .

    If an ROE displays, further investigation is required. Contact your Service Delivery Team.