About multifactor authentication (MFA)

Multifactor authentication (MFA) adds a layer of protection to the sign-in process. When accessing accounts or apps, MFA requires you to provide additional identity verification, such as entering a code received on your phone, preventing unauthorized access.

Using only a password for authentication leaves your information vulnerable to an attack. If your password is weak or has been exposed elsewhere, an attacker could be using it to gain access. Using MFA, a second form of authentication, increases security because it isn't something that's easy for an attacker to obtain or duplicate.

For added security, Powerpay utilizes multifactor authentication to verify your identity when logging into Powerpay. Each time you log into Powerpay, you must provide your username and password. In addition, you may be required to provide an additional unique verification code that is sent to your phone.

Things to note

  • Powerpay users with access to multiple companies, for example accountants managing multiple payrolls, are required to complete multifactor authentication for each payroll. Each company retains a unique record for that user. The same phone number or MFA method of authentication can be used for all the payrolls.

    Note: If you access multiple companies, you can also set up MFA for one company that you always log in to using MFA and then use the switch payroll feature in Powerpay to switch between the companies without setting up MFA for each one individually.

  • When a Powerpay user is disabled, their last MFA settings are retained and used if the user is re-enabled. If the user forgets their authentication information, the Payroll Admin can reset their MFA information.

  • When a Powerpay user is deleted, their MFA settings are also deleted.

  • If a terminated employee is deleted in Self Service, their MFA settings are also deleted.

  • If a terminated employee is deleted in Powerpay Self Service, their MFA settings are also deleted.

  • MFA support for Powerpay Self Service users using the iOS Self Service app will not be available in this release. It will be available in a coming release.

Additional Resources