About secure email

To maintain the security of your payroll information, Dayforce uses a Secure Email Solution (SES) called Proofpoint. Proofpoint is an innovative, easy to use encryption tool that allows Dayforce and its customers the ability to receive and initiate secure email communications with just an email account and web browser.

This tool requires very little knowledge to set up or configure for the end user. Customers can access their secure email account from any computer with an Internet connection.

Retention Rules

Proofpoint is a receptacle for delivering secure email; it is not intended to be a storage solution. Data within the system is available for 30 days but not after that period expires. To access an email after the expiry date the email must be resent.

Using Proofpoint

  1. Open the Attachment by clicking the Click here link by the date listed. You must open the message by the date and time in the email. After that date, you must open the message via the attachment contained in the email.
  2. If this is the first time you are receiving a secure message, you will be prompted to register with Proofpoint Encryption. If you have registered previously, you will be prompted to log into Proofpoint.
  1. The first time you use Proofpoint Encryption you will see this message: "First time here? or Already registered?" Click First time here? to take you to a registration screen.
  2. Enter the requested information and click Continue.

Note: Due to password policy requirements, your password must meet the following parameters: 8-35 characters long and contain at least 1 number.

  1. Once a new password is setup or returning users have logged in, messages are available to read.
  2. To reply, click the Reply button to reply to the message. A reply box will appear.
  3. Begin typing your message where it says Begin typing here. To add an attachment, select Attach a file.
  4. After typing the message, click Send.
  5. Click Logout in the upper right when you are done.
  6. The next time you want to read a secure message, you will be prompted to log in to Proofpoint using the password you created.
  1. At the login screen, click Forgot Password.
  2. Enter the answers to the two security questions you initially selected.
  3. Click Continue.
  4. Enter a new password. Your password must meet the following parameters: 8-35 characters long and contain at least 1 number.
  5. Confirm the new password.

Note: If you are decrypting from a mobile device, the same steps apply.