A user is placed in a Locked Status if the user fails the Log On process after three attempts.
The Unlock User function is only available when more than one user is attached to a payroll.
Note: Unlocking a user within Powerpay will provide the locked user with a new password. Should you choose to unlock the User ID without resetting the password, contact your Customer Support Team for assistance.
Tasks
Unlock a user
- Log on to the payroll from which to the user is locked out.
- Open the User & Contact Mgmt page. The User Status will display as Locked.
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Click the edit icon
next to the name of the User ID to unlock. Powerpay displays the Contact Information.
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Scroll to the bottom of the page and click Unlock.
Powerpay sends an email to the unlocked user with a Reset Password link.
Tip: Check your CAPS lock or NUMBERS lock status before rekeying your access information.
Denied Status
If a user shows a Denied status, contact your Customer Support Team for assistance.