Can I change my contact numbers after I complete the MFA setup?

Yes, you can manage the setting via the 'Change Security Settings' page. For more information see <a>Manage your multifactor authentication phone number and methods</a>.

How do I reset MFA for an employee’s Self Service account?

<ol><li>Go to the <a>User Maintenance page.</a> From the Company menu, select Self Service > User Maintenance.</li><li>Select the employee from the Employee List.</li><li>Navigate to the Self Service Account Maintenance section.</li><li>Select Reset Multifactor Authentication.</li></ol>

Manage your multifactor authentication phone number and methods

Use the More button on the Powerpay toolbar to update your phone number used for multifactor authentication or add verification methods.

Open the Multifactor Authentication page (from the toolbar, click > Change Security Settings).
Click Update MFA.

The Multifactor Authentication Setup wizard opens.
Select the authentication method you want to use.

Using the Authy app on your smartphone is recommended as it allows you to authenticate using 1 tap. Install Authy on your device by searching for it in your device’s app store.
Click Next.
In the Primary Phone Number field, enter the phone number to use to deliver the unique code that will be used to verify your identity when you log in to Powerpay. Using your mobile phone as your primary number is recommended.
(optional) Add a secondary phone number.
1. Select the Include Secondary Phone Number checkbox.
2. Enter your secondary phone number in the Secondary Phone Number field.
Click Next.
If you selected Smartphone App as your verification method:
1. Follow the instructions on the page to install and set up Twilio Authy.
2. Click Next.
3. Enter the 7 digit code from Twilio Authy.
4. Click Next.
Your verification is complete.
Click the “x” in the top right corner to close the Multifactor Authentication Setup wizard.

The new numbers and method appear on the Multifactor Authentication page.