Do I need to set up MFA multiple times if my user ID is linked to multiple companies?

Yes, each MFA setup is for one company only. A workaround to avoid setting up MFA multiple times is to ALWAYS login to a designated payroll, then switch to another payroll, while in Powerpay, after a successful authentication.

What kind of verification code will I need to set up MFA?

This depends on the authentication method selected.<ul><li>If you select the 'Smartphone App' option, you will receive a 6-digit verification code to enter on the Verify Primary Phone Number page in Powerpay to verify the phone number you entered. Then, after you install the Twilio Authy app, you will be required to enter a 7-digit token code which appears in your Powerpay account within your Twilio Authy application, to complete the setup.</li></ul><ul><li>If you choose to use 'SMS or Voice Call' option, all you need is to enter the 6-digit code you receive by SMS or call on the Verify Primary Phone Number page in Powerpay for verifying the phone number you entered.</li><li>If you choose to use the email option, all you need is to enter the 7-digit code you receive by email on the Verify Email Address page in Powerpay for verifying the email you entered.</li></ul>

Set up multifactor authentication

Once multifactor authentication is enabled for your payroll, the set up page displays on the Powerpay log on page. You can use the Twilio Authy Smartphone App, SMS, voice call or email for logging into Powerpay Self Service.

Go to the Powerpay login page.
Enter your Company Number and User ID.
Click Continue.
Enter your password.
Click Logon.
Select the authentication method you would like to use.

Dayforce recommends the Smartphone App (Twilio Authy Smartphone App). You can also select SMS Text Message, Voice Call, or Email. If you select multiple methods, you are required to set up and verify each one.
Twilio Authy Smartphone App
1. Click Next.
2. Select your country code from the drop-down list.
3. In the Primary Phone Number field, enter the phone number to use to deliver the unique code that will be used to verify your identity when you log in to Powerpay. Using your mobile phone as your primary number is recommended. If you don’t have a cell phone, you can enter a land line number.
4. (optional) Add a secondary phone number.
  1. Select the Include Secondary Phone Number checkbox.
  2. Enter your secondary phone number in the Secondary Phone Number field.
5. Click Next.
6. Dayforce verifies the numbers provided for authentication. A one-time 6-digit code will be sent to the phone number you entered. Select the method by which you want to receive your code, text message or voice call.
7. Enter the 6-digit code you received.
  
  If you did not receive the code, click Resend code to resend the code to the same number. Additionally, you can change the method of receiving the code by clicking the link below Resend code.
8. Click Next.
  
  If you selected a secondary phone number, that number is verified as well.
9. Install the Twilio Authy app from the Apple App Store or the Google Play store. Do not manually add accounts, they are added automatically during the verification process.
  
  Note: Be sure to look for the logo shown in the image to the right and verify that it is the Twilio Authy app when making your selection in the Apple or Google Play store.
10. Once you have installed the Twilio Authy app, click Next.
11. Click on your account in the Twilio Authy app on your phone. A 7-digit security code displays. The code is valid for 20 seconds before a new code is generated.
  
  If you receive a message that you don’t have any accounts, close, and reopen the app.
12. On the Multifactor Authentication page, enter the 7-digit code shown in the Twilio Authy app.
13. Click Next before the code expires.
SMS Text Message or Voice Call
1. Click Next.
2. Select your country code from the drop-down list.
3. In the Primary Phone Number field, enter the phone number to use to deliver the unique code that will be used to verify your identity when you log in to Powerpay. Using your mobile phone as your primary number is recommended. If you don’t have a cell phone, you can enter a land line number.
4. (optional) Add a secondary phone number.
  1. Select the Include Secondary Phone Number checkbox.
  2. Enter your secondary phone number in the Secondary Phone Number field.
5. Click Next.
6. Dayforce verifies the numbers provided for authentication. A one-time 6-digit code will be sent to the phone number you entered. Select the method by which you want to receive your code, text message or voice call.
7. Enter the 6-digit code you received.
  
  If you did not receive the code, click Resend code to resend the code to the same number. Additionally, you can change the method of receiving the code by clicking the link below Resend code.
8. Click Next.
  
  If you selected a secondary phone number, that number is verified as well.
Email
1. Click Next.
2. Enter your email address to use for logging in with MFA.
3. Click Next.
4. An email including a one-time 7-digit code is sent to your email address. Your Powerpay MFA security code expires and can only be used once. If your code expires before you enter it, you will need to request a new one by clicking Resend code.
5. Enter the 7-digit code you received.
6. Click Next.
Your verification is complete. Click Continue.

Success! This completes the setup of MFA. You are directed to the Powerpay Web Home page.