Can I reactivate Powerpay Self Service for a terminated employee who is rehired in the new year?

No. Although their name displays in the Employee list with a status of S, with their old employee number, terminated employees are removed from the payroll after the final pay of the year is processed.When the employee is rehired in the new year, a new employee number is issued. For Self Service access, <a>create a new Self Service account</a>. The employee will have two Self Service accounts until their original Self Service account expires.Note: Terminated employees have access to Self Service for 18 months after the Processed Date of the Pay Period in which they were terminated.Note: Terminated employees with a Self Service account continue to display in Powerpay on the <a>Profile tab.</a> From the People menu, select People List > Profile tab. with a status of S until the Self Service account is deleted by the employer.

Can my employee request time off in the Self Service App?

No. Employees must log in using a browser to request time off.

Do employee passwords expire?

On the original set-up of an account, the employee’s password will expire after 10 days. On the Re-Welcome set-up, it will expire in 24 hours.

Employee forgot to save Self Service web address as a favourite

Employers can provide the following link to employees : <a>https://clients.powerpay.ca/selfservice</a>

Employee is unable to log into Powerpay Self Service

Confirm the employee received the welcome email.Note: Welcome email passwords are only valid for 10 days. Re-welcome or reset passwords are only valid for 24 hours.<ol><li>Confirm the email address is correct. Go to the <a>Profile tab.</a> From the People menu, select People List > Profile tab. If the email address is incorrect, update the email address and go to step 4 to resend the email.</li><li>Advise the employee to check their Junk, Spam and Low Priority folders.Note: For Gmail users: Employees will see their two separate emails combined into one email thread. Advise them to expand the tree view and scroll to the bottom of the message to get their reset password.</li></ol><ol><li>Confirm the employee received the welcome email and reset password email. Review the Security Event Log on the <a>Profile tab.</a> From the People menu, select People List > Profile tab.If it has been more than 10 days since the Welcome email was sent, re-send the welcome or reset password email again from the <a>Profile tab.</a> From the People menu, select People List > Profile tab.</li><li>Re-send the welcome or reset password email again from the <a>Profile tab.</a> From the People menu, select People List > Profile tab.</li></ol>

How do I reset MFA for an employee’s Self Service account?

<ol><li>Go to the <a>Profile tab.</a> From the People menu, select People List > Profile tab.</li><li>Select the employee from the Employee List.</li><li>Navigate to the Self Service User section.</li><li>Select Reset Multifactor Authentication.</li></ol>

My employee did not receive the welcome email or reset password

Note: Welcome email passwords are only valid for 10 days. Re-welcome or reset passwords are only valid for 24 hours.<ol><li>Confirm the email address is correct. Go to the <a>Profile tab.</a> From the People menu, select People List > Profile tab. If the email address is incorrect, update the email address and go to step 4 to resend the email.</li><li>Advise the employee to check their Junk, Spam and Low Priority folders.Note: For Gmail users: Employees will see their two separate emails combined into one email thread. Advise them to expand the tree view and scroll to the bottom of the message to get their reset password.</li></ol><ol><li>Confirm the employee received the welcome email and reset password email. Review the Security Event Log on the <a>Profile tab.</a> From the People menu, select People List > Profile tab.If it has been more than 10 days since the Welcome email was sent, re-send the welcome or reset password email again from the <a>Profile tab.</a> From the People menu, select People List > Profile tab.</li><li>Re-send the welcome or reset password email again from the <a>Profile tab.</a> From the People menu, select People List > Profile tab.</li></ol>

My employee is back from leave, why can’t I create a Self Service account for them?

An Employee Self Service account cannot be created for an employee with a pending status change (i.e. Reactivating an employee from Leave). It can be created on the following Pay Period after the current payroll is processed.

My employee no longer wants Powerpay Self Service

They can either change their Statement or Tax Form delivery preferences to Printed and retain access to Self Service for previous statements and Profile access or the employer can disable the account entirely on the <a>Profile tab.</a> From the People menu, select People List > Profile tab. by selecting the Disable Self Service Account checkbox.

Add user accounts

Set up Self Service with Powerpay People (1:43)

Employee users accounts must be created to grant users access to Powerpay Self Service.

Employee e-mail addresses are required to add user accounts. Before proceeding, verify / add employees' e-mail addresses in the Contact Information section on the Profile tab. From the People menu, select People List > Profile tab.
Select the employee for whom to create Self Service account. In the Self Service User section, click Create User.
Powerpay displays the employee’s generated Username and email. Update the Username if required and click Create User.
Repeat for all employees who require Self Service accounts.

A welcome email is sent to the employee with a link (valid for 10 days) to access Powerpay Self Service.

Note:

If the link expires before the employee has set up their Self Service account you must resend the welcome email to the employee to generate a new link.

For instructions, see Resending a Self Service password to an employee.

Provide your employees the instructions for logging in and getting started with Self Service.

To finish the new employee setup, the employee must complete the process of creating a password.

Important: The Employee Number is required to complete the initial logon process. You must provide this number to your new employee for them to successfully complete the process. For a list of your employees set up with Self Service accounts, their usernames, and their employee numbers, go to the User Accounts page. From the Reports menu, select Self Service Reports > User Accounts. in Powerpay.