First Time Set Up Using Twilio Authy Smartphone App

  1. Log into Powerpay Self Service

    Enter your Username and Password, then click Login.

    Note: Do not set up your multifactor authentication using the Self Service iOS mobile app.

  2. Select MFA Method

    Dayforce recommends the Smartphone App (Twilio Authy Smartphone App).

    You can also select SMS Text Message, Voice Call, or Email.

    If you select multiple methods, you are required to set up and verify each one.

    This process describes the Smartphone App selection.

    1. Select Smartphone App.

    2. Click Next.

  3. Establish your Contact Information

    1. Select your country code from the dropdown list, then enter your cell phone number.

      If you don’t have a cell phone, you can enter a land line number.

    2. Optionally enter a secondary number.

    3. Click Next.

  4. Verify Your Phone Number

    A one-time 6-digit code will be sent to the phone number you entered.

    Select how you would like to receive that code:

    • Text Message - a text message is sent your phone

    • Voice Call - a phone call is placed to your phone and an automated voice provides the code

  5. Enter the 6-digit code you received

    If you did not receive the code, click Resend code to resend the code to the same number. Additionally, you can change the method of receiving the code by clicking the link below Resend code.

    In our example, we chose to receive the code by text message, so the link shown provides the option to Receive a code by voice call instead.

    Click Next.

  6. Install the Twilio Authy App from Apple App Store or Google Play Store (if using App for Authentication)

    Install the Twilio Authy app from the Apple App Store or the Google Play store. Do not manually add accounts, they are added automatically during the verification process.

    Note: Be sure to look for the logo shown in the image to the right and verify that it is the Twilio Authy app when making your selection in the Apple or Google Play store.

  7. Once you have installed the Twilio Authy app, click Next.

    • Click on your account in the Twilio Authy app on your phone.

    • A 7-digit security code displays. The code is valid for 20 seconds before a new code is generated.

    If you receive a message that you don’t have any accounts, close, and reopen the app.

  8. Enter the 7-digit code you received in the Twilio Authy app in the previous step.

    1. On the Multifactor Authentication page, enter the 7-digit code shown in the Twilio Authy app.

    2. Click Next before the code expires.

  9. Success!

    This completes the setup of MFA.