Log in to Self Service

Once your employer enrolls you in Self Service you will receive two emails. The 1st email includes your Self Service Username. The 2nd email includes a link (valid for 10 days) and your initial log in instructions.

Before logging into your Self Service account for the first time

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  1. You will need your Employee Number to complete the initial login process. If you do not know your employee number, ask your employer before you attempt to log in to Self Service.

  2. Use a browser on a full-sized desktop/PC platform (not a mobile device) to log in for the first time. Do not use the downloaded Self Service Application for your initial log in.

Logging into your Self Service account for the first time

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  1. Open the “Welcome to Powerpay Self Service” email, and click the click “here” link.

    The Powerpay Self Service Login page opens in your browser.

  2. Enter your Employee Number (your employer provides this to you).

  3. Click Submit.

  4. Complete the password set up process.

  5. Click Save.

  6. Click Continue to log into Powerpay Self Service with your new password.

  7. Enter your username and password.

  8. Click Login.

  9. Select and answer your Personal Verification Questions.

    Select four or more unique Personal Verification Questions, each with its own answer. You will be required to answer one of these questions during the password recovery process. Use questions to which only you would know the answers. At the same time, make sure you do not use questions to obscure you won't remember the answers a few months from now.

  10. Agree to the Terms of User and Privacy Policy. These are required to complete your initial log in as additional security measures. To ensure your data is secure and your privacy is protected.

Congratulations! You are now ready to use Self Service. Click the Help icon on the Toolbar, in the upper right corner of the page for instructions on all of the features available to you in Self Service.

Subsequent log in to Self Service using the mobile application

  1. Open the mobile app.

  2. Enter your username and password.

  3. Click Login.

Subsequent log in to Self Service using a browser

  1. Go to https://clients.powerpay.ca/selfservice/login.

  2. Enter your username and password.

  3. Click Login.