Log into Self Service Using the Twilio Authy Smartphone App Verification

1. Log into Powerpay Self Service

   1. Enter your Username and Password.

   2. Click Login.

      Note: Multifactor authentication is not enabled when using the Self Service iOS mobile app.

2. Approve the notification sent from the Twilio Authy app to your phone

   If you cannot see the notification on your phone, open the Twilio Authy app and click the bell icon to see pending notifications.

   If you do not respond to the Twilio Authy app notification within 10 seconds IAM displays a message saying, “We didn’t hear from you.”

   This is not an expiration, and you can continue to approve the code that was sent. Alternatively, you can click the Try Again button to send another code.

   Click Log in another way to log in with a mobile token, text, voice call or email.

3. Enter token

   If logging in with a mobile token, enter the token from the Twilio Authy app.

   If logging in with SMS text, Voice Call or email the screen appears with different text, however, you will still be prompted to enter a code.

   Click Login.

4. Success!

   The Powerpay Self Service Home page opens.