First Time Set Up using SMS Text Message or Voice Call

1. Log into Powerpay Self Service

   1. Enter your Username and Password.

   2. Click Login.

   Note: Multifactor authentication is not enabled when using the Self Service iOS mobile app.

2. Select MFA Method

   1. Select SMS Text Message or Voice Call.

      You can also select Smartphone App or Email.

      If you select multiple methods, you are required to set up and verify each one.

      This process describes the SMS Text Message or Voice Call selection.

   2. Click Next.

3. Set up your Contact Information

   1. Select your country code from the dropdown list.

   2. Enter your cell phone number.

      If you don’t have a cell phone, you can enter a land line number.

   3. Optionally enter a secondary number.

   4. Click Next.

4. Verify Your Phone Number

   A one-time 6-digit code is sent to the phone number you entered.

   Select how you would like to receive that code:

   • Text Message - a text message is sent your phone

   • Voice Call - a phone call is placed to your phone and an automated voice provides the code.

5. Enter the 6-digit code you received

   If you did not receive the code, click Resend code to resend the code to the same number. Additionally, you can change the method of receiving the code by clicking the link below Resend code.

   In our example, we chose to receive the code by text message, so the link shown provides the option to Receive a code by voice call instead.

   Click Next.

6. Success!

   This completes the setup of MFA.

   You are directed to the Powerpay Self Service Home page.