Reset Multifactor Authentication (MFA) for a user

If a Powerpay user loses access to their phone, you can reset that users MFA settings on the User & Contact Mgmt page. From the Company menu, select User & Contact Mgmt.. After the MFA settings are reset, the user will have to complete the MFA set up again the next time they log in.

Note: You can only reset a user’s multifactor authentication after they have completed the initial set up their multifactor authentication.

1. Go to the User & Contact Mgmt page. From the Company menu, select User & Contact Mgmt.

2. In the list of users, click the in the row for the user whose MFA information you want to reset.

3. In the User Settings section, select the Reset MFA checkbox.

   A warning message displays.

4. Click Reset.

Congratulations!

You've reached the end of this tutorial. Be sure to check out others. See Tutorials.