Unlock a user

A user is placed in a Locked Status if the user fails the Log On process after three attempts.

The Unlock User function is only available when more than one user is attached to a payroll.

Note: Unlocking a user within Powerpay will provide the locked user with a new password. Should you choose to unlock the User ID without resetting the password, contact your Service Delivery Team for assistance.

Tasks

  1. Log on to the payroll from which to the user is locked out.
  2. Open the User & Contact Mgmt page.Closed From the Company menu, select User & Contact Mgmt. The User Status will display as Locked.

  3. Click the edit icon next to the name of the User ID to unlock.

    Powerpay displays the Contact Information and User Maintenance sections.

  4. In the User Maintenance section, click Unlock.

    Powerpay sends an email to the unlocked user with a Reset Password link.

  5. Click Save.

Tip: Check your CAPS lock or NUMBERS lock status before rekeying your access information.

Denied Status

If a user shows a Denied status, contact your Service Delivery Team for assistance.

See also