Payroll Run Issues: Processed Payroll

Many factors influence the correction option chosen to address a payroll error. For example, the complexity of the error, the number of employees impacted and if there is sufficient time to reprocess and deliver on time to employees and banking institutions.

How do I...

Troubleshooting

General Information

Correct Employee's Pay

Issue a stop payment and/or record adjustments and corrections.

Stop payment on an employee's deposit or cheque

Correct an employee's pay with an extra run

Adjust insurable earnings history

Adjust the EI history of a terminated employee

Employee overpaid - employer not reimbursed

Payroll Run Issues

Employee EFT rejected

Employee EFT is not in account

Employee cashed cheque too early

Employee lost cheque

Make adjustments and corrections

View previously entered manual cheques

View previously entered reversals

Interactive Voice Response (IVR) Service for stop payment process