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Add Self Service user accounts
Manage Self Service user accounts
Unlock an account
Enable an account
Disable an account
View an employee's pay statement and tax form delivery selection
Change an employee's pay statement and tax form delivery selection
Approve or reject Employment Verification Letter requests
Simulate an Employee in Self Service
View an employee’s Powerpay Self Service account
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Employee Logins
Link to send employee for help logging in
My employee is asking for their employee number. Where do I find it?
Employee can't log into Self Service App
Employee is getting an error message
Passwords
Employee forgot their password
Resend a password to an employee
Reset an employee's password
Force users to change their passwords due to a security breach
Email
Employee didn't receive welcome email
Employee didn't receive reset password email
Employee is not receiving pay statement email notifications
Pay Statements and Tax Forms
Employees are not seeing their pay statement in Self Service
For more troubleshooting tips, see Troubleshoot Powerpay Self Service
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Self Service
View notifications in the Powerpay Inbox
About Employment Verification Letters
Guides
Self Service Quick Activation
Configure Self Service
Self Service - Employee Guide (Provide this link to your employees: https://www.powerpay.ca/SS_Tutorial.html)
Employee communication
Self Service documents - Employee Guide
Self Service Multifactor Authentication Tutorial
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View the Self Service Security Event Log
Employment Verification Letters
Configure the Employment Verification Letter Template
Enable the Employment Verification Letter feature for Powerpay Self Service Users
Information to send your employees
Self Service - Employee Guide (Provide this link to your employees: https://www.powerpay.ca/SS_Tutorial.html)
How to and troubleshooting videos
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